Dhakai Essence

We expect you to carefully review this Privacy Policy before using www.dhakaiessence.com. Here, “We,” “Us,” “Our,” “Website,” “Site,” “System,” “Platforms” (including all social media, mobile app, and wearable technology) will refer to “Dhakai Essence” , and “You,” “Your,” “User” will refer to Customers and Visitors.

We are committed to providing the highest level of privacy protection for all of our customers. This privacy policy helps you understand the range of information we might collect from you upon your visit to the website and its subpages. This page also clarifies how we may use and process information based on the choices you make when using the site.

Regarding the Information Collected

When you visit the website and its subpages, use our services, place an order, make a purchase, participate in our Loyalty Program, or contact us, we collect your identifiable information, such as your name, phone number, email address, etc. Please be informed that we also keep records of your browsing history and interests to enhance your user experience on our site.

Personal Identification Information (PII)

We may adopt several ways to gather PII from users. The following occasions might include: when you visit the site or platforms and perform certain activities such as filling out forms, registering, using the site’s services, resources, or features we make available on it. You may be requested to share your email address. You also have the option to visit the site anonymously. We might collect your PII only if you deliberately submit such kind of information. Please note that you can always avoid providing PII unless that might obstruct you from engaging in certain activities on the site.

Non-Personal Identification Information

We may also collect your non-personal identification information when you interact with the site or platforms. Here, the non-personal identification information may include browser information, computer specification, and other related technical information as to how you connect to the site and platforms, for instance, the Internet Service Provider (ISP), the Operating System (OS), or other similar information.

Browser Cookies

Cookies are bits of information that a website collects about the web browser and user preferences and saves them on the computer’s hard disk to create a customized user experience. Our site and platforms may also use cookies for the same purpose. You can always set your web browser to reject cookies or notify you when cookies are being sent. If you do not allow your browser to accept cookies or manually stop them from being saved, the site or platforms will not be able to offer you a personalized user experience.

How do we use the Collected Information?

Improve customer service: Any information that you may provide us with helps us respond to your customer service support requests more efficiently.
To run a survey, promotion, or other features of the Site: The information that you send to us to receive services will help us offer you an optimized user experience.
Send periodic emails: We may use the email addresses of our users to keep them posted with updates, feeds, and other relevant information pertaining to their interests and orders. This may also help us come up with an even better response to their inquiries and requests. When a user registers for our mailing service, they might receive recurring emails that could contain updates, newsletters, company news, and information about relevant services. Users on our site can always unsubscribe from email subscriptions.

Your Information and Our Promise

We prioritize the privacy and security of customers’ personal information. We adopt some of the most secure and technologically advanced storage systems, data collection methods, and processing practices and take tight security measures to protect our site and platforms against unauthorized or illegal access, disclosure, alteration, or destruction of Users’ passwords, personal information, usernames, and transaction information stored on the site and platforms.

Sharing our Users’ Personal Information

We never sell, trade, or rent our users’ PII to any third party or other. However, we may share generic aggregated demographic information that is not linked to any PII or whatsoever about visitors or users with any of our business partners, advertisers, or trusted affiliates for the purposes stated above. Please note that we may occasionally need to use third-party services to operate certain aspects of our business and administer activities from our end, such as monetary transactions, sending out newsletters, or surveys. In that case, we might have to share the site’s users’ information with these third parties to ensure certain services provided that the visitors of the site have permitted us to do so.

Modification

We reserve the right to modify, extend, or bring any updates to this privacy policy at any time without prior notice. Upon bringing an update, we will put the updated date at the bottom of the page. Users are requested to visit this page frequently to remain informed about any changes as to how and in what manner we protect the personal information that we collect from our users. You agree and acknowledge that it falls into your responsibility to check this privacy policy frequently and remain informed about modifications.

Your Acceptance of these Terms

You consciously accept the Privacy Policy of the site and platforms by using it. If you do not wish to give consent to any or all terms of this Privacy Policy, please stop using this website immediately. Your continued use of the site and platform, even after changes have been made to this policy, will be regarded as your acceptance of these modifications.

Contact us

Please contact us for all kinds of assistance. We are available every day from 10:00 AM to 10:00 PM.